All communications will be done only through rma@pacificsmoke.com. Phone call, visitor, and unauthorized emails will not be accepted. No exception. You may return defective items within 90 days of date received as indicated on your tracking information. Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on the website. Items damaged by misuse or improper care from consumers are not covered by our policy. Any items inspected to be a counterfeit will not be eligible for warranty. If you receive items that you or your customers do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help. Our returns policy excludes Aspire BDC/BVC cartomizers/clearomizer series, K1 tank and atomizers. Please note that return shipping will not be provided. Therefore, you will be responsible for the shipping cost both ways. However, should you receive the wrong item(s), please return the merchandise within 7 days from the day received to our Returns’ address after contacting us. In most cases a return label will be provided to you. Upon receiving your return, our Returns Department will inspect your merchandise. After inspection, we will send out a repaired/replaced item(s). Returns must include all items that come with your product, as well as the packaging. All returns are subjected to case by case exceptions. Please contact us for further questions and concerns.
All communications will be done only through rma@pacificsmoke.com. Phone call, visitor, and unauthorized emails will not be accepted. No exception. You may return defective items within 90 days of date received as indicated on your original receipt. Our policy covers any manufacture defective items, dead on arrival items, and items that do not appear as listed on the website. Items damaged by misuse or improper care from users are not covered by our policy, if you received items that you do not know how to use, please feel free to contact us at rma@pacificsmoke.com for proper care instructions and more in depth information of your items. We are happy to help. Our returns policy excludes Aspire BDC/BVC cartomizers/clearomizer series, K1 tank and atomizers. Please note that return shipping will not be provided. Therefore, you will be responsible for the shipping cost both ways. Please mail all items, including packaging, and payments(shipping fee) to address provided on the first page of Merchandise return form. Upon receipt of your return, our Returns Department will inspect your merchandise. After inspection, we will send out a repaired/replaced item(s). All returns are subjected to case by case exceptions. Please contact us for further questions and concerns.
Pacific Smoke International Inc.
Website: http://www.aspiredistributor.ca/
Email address: rma@pacificsmoke.com
Our warranty claims policy requires the box’s security code to be on top of the proof of purchase for full warranty claims and authenticity purposes. If the customer no longer keeps the package, we cannot proceed with warranty claims.
If you are located in Canada and want warranty service, please click here www.aspiredistributor.ca/service-centre to know the detailed information on how to submit warranty service request.For warranty requirement,users must provide the security code,serial number(or batch code) and the purchase invoice.
Please contact rma@pacificsmoke.com first before shipping out the defective product,what’s more, after shipping out the defective product, please provide the tracking number to rma@pacificsmoke.com ,which will help us to track your parcel.
